Downloading & Printing

You may download and print one copy, for your reference, of documents available from this site. For anything else, please contact us.


You may provide a link to any of the pages on this site. We recommend that you use the abbreviated form of the URL for linking: plus the text after the final forward slash. Please do not provide a direct link to documents on our site; instead, link to a page from which the document can be downloaded.


Most of the documents available from this site - including all our information sheets - are in Adobe Acrobat (.pdf) form, which you can view with Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader installed, you can download it from Adobe's site at


You are NOT permitted to cache these pages on a local server, other than in the course of normal internet service.



ABN 63 001 228 780

ACN 001 228 780

1.      PAYMENTS


1.2  All monetary amounts referred to on this site [] are quoted in Australian dollars unless specifically stated otherwise.

1.3  All payments made to the ACC are subject to the terms and conditions on this site. The ACC must be notified in writing within 14 days of any payments made in error.

1.4  All payments submitted through the ACC website are processed by Westpac using E-Way

1.5  The ACC does not store or retain any credit card data.

1.6 Books will be posted after payment 

2.      POSTAGE

2.2  All postage is calculated at the point of checkout and added to your cart. See costs and times here.


3.2  Please choose carefully, as we do not offer a refund if you simply change your mind. You are entitled to a refund, exchange or credit note if the product you have purchased has a fault, or does not match the description of the product/service. The ACC requires notification within 3 business days of any faulty or damaged item.

3.3  Refunds, credits or exchanges apply to our books, e-books, seminars, & webinars.

3.4  Booking conditions for our events can be found here.

3.5  The cost of return postage will be paid by the ACC for any return of a faulty product.

3.6  The ACC is NOT obligated to offer a store credit for products that are returned damaged.
3.7  If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.



4.2  Information regarding costs and agreements here.

4.3  CIT’s will be invoiced in advance; half the cost of the invoice is required as payment      prior to the delivery of any CIT. The remainder of the invoice plus expenses.


6.      1 Unless otherwise stated, copyright in material on this website is owned by the Australian Copyright Council. Terms of use are available here.


7.2  Our Privacy policy can be found here.